Simple, transparent, effective
How It Works
Getting expert IT support shouldn't be complicated. Here's exactly what happens from the moment you reach out to the moment your problem is solved.
Schedule Your Session
Tell us what's going on and pick a time that works for you.
- Fill out our quick contact form or call us directly — no hold music, no ticket queues.
- Describe your issue in plain English. You don't need to know the technical terms.
- Choose a same-day or next-day appointment slot that fits your schedule.
- You'll receive a confirmation email with everything you need to get ready.
We Connect Remotely
A geek connects directly to your computer — no travel, no waiting.
- We'll send you a secure link to download a lightweight remote-access tool.
- You stay in control the entire time — you can see everything we do on your screen.
- No technical setup required on your end. If you can click a link, you're ready.
- Your connection is encrypted end-to-end. We never retain access after the session ends.
Problem Solved
We fix the issue, walk you through what we did, and you're back to business.
- We diagnose and resolve the issue live while you watch — no mystery, no guesswork.
- We explain what caused the problem and what we did to fix it in plain language.
- You'll receive a session summary by email so you have a record of the work done.
- If the issue isn't fully resolved in one session, we follow up at no extra charge.
What to Expect on Your First Call
First time using remote IT support? Here's what a typical session looks like from start to finish.
We confirm your name, the issue, and make sure you're comfortable with how remote access works.
You click the secure link we send, run the small download, and share your screen. Takes about 60 seconds.
We get to work. You can watch, ask questions, or step away — whatever you prefer.
We explain what we found, what we fixed, and any steps you can take to prevent it happening again.
Tools We Use
Industry-standard, trusted software — nothing sketchy, nothing that stays on your machine.
Avast Anti Virus
Antivirus software scans for security and performance issues.
Action1
Enterprise-grade remote support tool used by IT teams worldwide.
Malwarebytes
Industry-leading malware scanner and removal tool.
CCleaner
System optimization and junk-file cleanup for PC tune-ups.
Windows Defender
Built-in antivirus we configure and verify is running correctly.
Secure Email
All session summaries and follow-ups sent via encrypted email.
Simple, Honest Pricing
No surprise fees. No hourly billing. You know the cost before we start.
From $59
One-Time Fix
Pay per session. Great for a single issue you need resolved fast.
$149/mo
Business Essentials
Unlimited remote support sessions plus proactive monitoring for your business.
$299/mo
Business Pro
Everything in Essentials plus priority response, security audits, and a dedicated geek.
Frequently Asked Questions
Ready to Get Started?
Tell us what's going on and we'll have a geek on it today.